This form is not available right now We are unable to accept reports of missed waste collections over the Christmas period on our website or by telephone. To find out how your bin collections have changed over the Christmas period, check out your collection calender here. If your waste has not been collected you are able to leave two extra black bags of waste out with your next grey bin collection, additional recyclable waste can be placed into clear bags or card boxes with your next recycling collection. More information about waste collections and tip opening times over the Christmas period is available here. Christmas Bin Collections Track your request If you want to track your progress of this form, you will need to sign in or register for a MyStoke account. Register Sign In Before telling us that your bin hasn't been collected, click here to check whether your street has been affected by a known disruption to scheduled collections today. If your street is not listed above and we have missed your bin by mistake you can report it to us here and we will aim to collect it as soon as possible. You won't be able to report a missed bin: if the collection team recorded that they were unable to collect your bin (for example, due to it not being presented or being contaminated with incorrect materials) after 6pm on the next working day after your scheduled collection i.e. Scheduled collection day Latest reporting day Monday Tuesday before 6pm Tuesday Wednesday before 6pm Wednesday Thursday before 6pm Thursday Friday before 6pm Friday Monday before 6pm How we use your personal data