This form is not available right now Due to the current icy weather conditions, we’re experiencing disruption to bin collections across the city. Our teams are doing their best to collect all waste, but if your bin isn’t collected on its usual day we’re asking all residents to leave your bin out and it will be collected as soon as we can. You don’t need to report this to us, or contact our Customer Services team. Thank You for your patience and understanding. Track your request If you want to track your progress of this form, you will need to sign in or register for a MyStoke account. Register Sign In Before telling us that your bin hasn't been collected, click here to check whether your street has been affected by a known disruption to scheduled collections today. If your street is not listed above and we have missed your bin by mistake you can report it to us here and we will aim to collect it as soon as possible. You won't be able to report a missed bin: if the collection team recorded that they were unable to collect your bin (for example, due to it not being presented or being contaminated with incorrect materials) after 6pm on the next working day after your scheduled collection i.e. Scheduled collection day Latest reporting day Monday Tuesday before 6pm Tuesday Wednesday before 6pm Wednesday Thursday before 6pm Thursday Friday before 6pm Friday Monday before 6pm How we use your personal data