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To book an appointment to register a death, please call our Customer Services team on 01782 235260
Certificate Price Increase – from 28 May 2024 the General Register Office brought in a price increase for the whole of England and Wales. The new fee for a copy Birth or Death Certificate is now £12.50 each.
Please don’t pay for any copy certificates at the time of booking an appointment. Certificates can be paid for by card at the time of Registration. Please note that we do not accept cash. If you still choose to pay for certificates at the time of booking, you will be asked to pay the increased statutory fee of £1.50 per certificate ordered when you attend your appointment.
Important information
- A maximum of 2 people will be permitted at each appointment
- On arrival at the Civic Centre entrance, please follow the signage to the new separate entrance on the corner of Glebe Street and Copeland Street. Please book in on the arrival screen at Registrars Reception and take a seat.
- Please do not make an appointment to register a death until the Medical Examiner’s Office has advised you that they have already emailed the medical certificate to the Registrar.
- ALL deaths must be registered within five days unless the Registrar says this period may be extended. A death must be registered by a relative or someone present at the death.
- If a coroner has been involved it may be necessary to wait for the coroner to issue documents to the Registrar before an appointment can be made.
At your appointment, the Registrar will issue a 'green form' which will be forwarded to your funeral director.
Death certificate(s) will be given to you at the end of your appointment along with a unique reference number to allow you to complete the ‘Tell Us Once’ service at home.
Douglas Macmillan Hospice is located in Staffordshire registration district not Stoke-on-Trent. Deaths at the hospice can be registered and a certificate purchased at the same time by contacting Staffordshire registration service for an appointment.