Christmas opening times

Find out more about what services are available over the Christmas period including bin collections and the opening times of tips, leisure centres and other facilities.

Christmas opening times

Register a death

Book an appointment

Certificate Price Increase – from 28 May 2024 the General Register Office brought in a price increase for the whole of England and Wales. The new fee for a copy Birth or Death Certificate is now £12.50 each.

Important information

  • A maximum of 2 people will be permitted at each appointment
  • On arrival at the Civic Centre entrance, please follow the signage to the new separate entrance on the corner of Glebe Street and Copeland Street.
  • Please do not make an appointment to register a death until the Hospital or GP Surgery has advised you that they have already emailed the medical certificate to the Registrar. 
  • They will also provide you with the medical certificate reference number which you will need to supply when booking your appointment
  • ALL deaths must be registered within five days unless the Registrar says this period may be extended. A death must be registered by a relative or someone present at the death.
  • If a coroner has been involved it may be necessary to wait for the coroner to issue documents to the Registrar before an appointment can be made.

Please don’t pay for any copy certificates at the time of booking an appointment. Certificates can be paid for by card at the time of Registration. If you still choose to pay for certificates at the time of booking, you will be asked to pay the increased statutory fee of £1.50 per certificate ordered.

At your appointment, the Registrar will provide you with a 'green form' for you to pass onto the funeral director.

The pre-paid death certificate(s) will be given to you at the appointment.

 
The death should be registered in the district where it happened. If the death happened in Stoke-on-Trent, you can make an appointment to register with a registrar at Stoke-on-Trent Registration Service.

Douglas Macmillan Hospice is located in Staffordshire registration district not Stoke-on-Trent. Deaths at the hospice can be registered and a certificate purchased at the same time by contacting Staffordshire registration service for an appointment.