Roles and Responsibilities
There are a number of officers across our services that have been nominated to have specific responsibilities:
Consumer Standards
The senior officer responsible for the council’s overall compliance with the Regulator of Social Housing’s Consumer Standards is the Director of Housing Management, Paul Parkinson.
Complaints
The senior lead officer for housing complaint handling are the Director of Housing and Community Safety and the Director of Housing Management.
Contact: 01782 234234
The Member Responsible for Complaints (MRC) is the Portfolio Holder for Housing, Regeneration and Planning, Councillor Robinson.
To view contact details please go to: Councillor Chris Robinson | Longton and Meir Hay South Ward | Labour Party | Stoke-on-Trent.
Health and Safety Lead
The officer responsible for overall compliance with the council’s health and safety requirements with regards to provision of social housing is Director of Housing Management, Paul Parkinson. If you are a tenant or leaseholder of the council and have any concerns regarding health and safety issues relating to your home or the building you live in, contact the team on:
Telephone: 01782 234234