If you are a council tenant or leaseholder, you can complain about a council service using the council’s own complaints procedure. You can find information on how to make a complaint or compliment, and to view our Complaints and Compliments Policy, please visit this page:
Click here to leave a complaint or compliment
The Housing Ombudsman Service is an independent, free and impartial service that helps resolve complaints. If you have completed our 2-stage complaints process and feel the issues have not been resolved, you can take a complaint to the Housing Ombudsman Service for investigation. However, you can contact the Housing Ombudsman Service for advice at any time.
Click here for the Housing Ombudsman Website
The Housing Ombudsman Complaint Handling Code, launched in 2024, acts as a guide for landlords and residents, outlining what residents can expect from their landlord when they make a complaint.
Click here for more details on the Complaint Handling Code
As part of the Code, all social landlords are required to produce and publish an annual:
- Self-assessment on how they meet the Code
- Complaints Performance and Service Improvement Report
- Governing body (cabinet) response to the Complaints Performance and Service Improvement Report
Click the button below to view these documents:
Complaints Performance and Service Improvement Report / Self-Assessment / Governing body response