Our Adult Social Care team has implemented a new feedback service designed to gather your valuable insights. We have created a series of questions that will be delivered to you via phone calls or text messages. An automated voice will guide you through a brief survey that should take approximately two minutes of your time.
Your feedback is crucial in helping us understand your needs and ensure that we are providing the best possible support. By sharing your experiences, you contribute to creating a more personalised and meaningful care plan.
Please note that you may receive calls from the following numbers:
- People in receipt of Telecare services: 01782 491483
- Advocates for people in receipt of Telecare services: 01782 491486
- People awaiting a review, using commissioned domiciliary care or direct payments: 01782 491501
- Advocates for people awaiting a review, using commissioned domiciliary care or direct payments: 01782 491504
You may also receive text messages from the sender "Stoke CC."
Please be assured that these calls and texts are from Stoke-on-Trent City Council. The calls will begin in the first week of September.