Telecare

Most people who need a community alarm can pay for their own service.  However, sometimes people who have been assessed by us as having particular needs may get some additional sensors to help them to stay safe and independent – we call this Telecare. We install some small sensors around your house and if you have problems these sensors will alert us through your Lifeline community alarm.

Sensors we can provide include: 

• a falls detector on a neck cord that will detect if you fall down 
• a medication reminder and dispenser that will let you know when to take your tablets, and will give you the correct ones to take 
• a flood detector that will tell you (and us) if your bath or sink overflows 
• an epilepsy sensor which goes under your mattress, and will detect the different signs that you may be having a seizure 
• Door contacts if you or a loved one are at risk of getting confused and leaving the house

If you think you have social care needs you can contact us on 0800 561 0015 to ask for an assessment.  We will not assess just to see if you need Telecare – we will assess all of your social care needs, and we will recommend what supports could help you to meet those needs.

There is no ongoing cost for the additional sensors, but you will have to pay the basic cost of the Lifeline community alarm (£18.50 per month).  We may also charge a small installation charge when we first install the equipment – this will be £30, which we will charge only if you already have the Lifeline community alarm in place and we have to make a separate visit to install the other equipment. If you activate any of the sensors they will call us, and if we have connected the Lifeline to your landline the cost of the call will show on your phone bill - this is a low-cost local call rate.

If you do not want or need a social care assessment you can pay for the sensors and services described above as part of the Lifeline community alarm service.