Christmas opening times

Find out more about what services are available over the Christmas period including bin collections and the opening times of tips, leisure centres and other facilities.

Christmas opening times

Worried about an adult?

You're not alone. Abuse can happen to anyone, and it's important to know how to get help. This page is here to guide you through the process.

If you suspect an adult is being abused

  • Don't ignore it. Abuse can have serious consequences, so it's important to take action.
  • Understand what abuse is. Abuse can be physical, sexual, emotional, or financial. It can also be neglect.
  • The adult may be reluctant to seek help. They may feel ashamed, afraid, or worried about getting the abuser in trouble.

How to get help

There are two main ways to get help for an adult experiencing abuse:

  • The police: If the abuse is a crime, such as assault, theft, or rape, call the police on 101. In an emergency, always call 999.
  • Social care: If you don't think the police are needed or are worried about calling them, contact social care. They can investigate the situation and provide support to the adult.

Contact details for social care:

  • Stoke-on-Trent: 0800 561 0015 (during office hours) or 01782 234234 (outside of office hours)
  • Staffordshire: 0345 604 2719 (Monday to Thursday) or 0345 604 2886 (any other time)

What happens next?

A social care worker will speak to you as soon as possible. They will typically ask your permission (or the adult's permission) before sharing any information. There are some exceptions, such as if someone else is at risk or if the adult cannot make their own decisions due to mental disability.

What is Adult Safeguarding?

Safeguarding means protecting an adult's right to live safely, free from abuse and neglect. It involves people and organisations working together to prevent abuse from happening in the first place.

Further Information:

This webpage also provides links to resources on:

If you have any questions or concerns, please don't hesitate to reach out for help.