Disruption to payments - Tuesday 22 April

Due to essential maintenance, we’ll be unable to take payments online or at our contact centre on Tuesday 22nd April from 9am. We hope to be back up and running as soon as possible.

MyStoke online account

Repairs online

Our Repairs and Maintenance Service is committed to resolving property repairs quickly and efficiently, our online portal allows you to report repairs online and select an appointment date and time that is convenient for you. The portal is accessible 24/7 and means you don’t have to call our contact centre.

For any urgent repairs, you can still contact our emergency repairs team on 01782 234100.

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Forgot your password

E-mail us at rms.enquiries@stoke.gov.uk with your name, address and telephone number. We'll be back in touch with your account details. 

I do not have an account

If you do not have an account you can continue to report repairs using our online form. Your request will be acknowledged and we will confirm your appointment by text message. 

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