Disruption to payments - Tuesday 22 April

Due to essential maintenance, we’ll be unable to take payments online or at our contact centre on Tuesday 22nd April from 9am. We hope to be back up and running as soon as possible.

Garden Waste

In this section

  1. Garden Waste
  2. Frequently asked questions
  3. Terms and Conditions
  4. Refund and Returns Policy

Refund and Returns Policy

Cancellation​

You have 14 days from the date you make payment to cancel this service.

Requests to cancel the service must be sent to Waste Management via gogreen@stoke.gov.uk. Please include the property address and your name (resident who has subscribed to the service).

For more information, please see our Garden Waste Subscription Service Terms and Conditions.