Adult Learning Register an Interest
When you have registered an interest in the below course and if there is a fee attached, to guarantee your place you will be required to pay for the course in full at the time of booking.
Concessions are available if claiming benefits or earning under £25000 gross salary (proof will be required)
A staff member will be in touch to complete the enrolment form and to take any payments, alternatively call the team on 01782 234775.
| Insight to Working in Customer Service | |
| Who is this for? | Job Seekers: Individuals actively looking for office-based employment can gain a competitive edge by taking this course. It will equip them with the confidence and know-how to excel in interviews and once they secure a job. Career Changers: Professionals who are switching careers and entering customer roles for the first time can benefit from this course. It will help them adapt to the new work environment and expectations. Employees in Transition: Employees who have recently changed jobs or organisations and are adapting to a new office culture will find this workshop helpful in understanding their new workplace Parents Returning to Work: Individuals who have taken a career break to raise children or for other reasons can use this course as a refresher to re-enter the workforce with confidence. |
| Entry requirements | 19 years plus of age Live in Stoke on Trent Learners should ideally have some basic professional experience in a workplace environment. This ensures that they can relate the workshop content to their practical experience. English Language: Learners should have a sufficient level of English language to engage in discussions, complete exercises, and understand course materials. Diversity and Inclusion: Inclusive learning environment that welcomes all learners from different backgrounds, industries, and perspectives |
| What will I learn? | Functions of a customer service advisor: This session will cover essential topics and skills necessary to excel in this role, including communication techniques, problem-solving, and conflict resolution. How to Greet Customers Learners will learn the art of making a positive first impression, establishing rapport with customers, and setting the tone for a successful interaction. By the end of this second session, you will be well-prepared to greet customers confidently and professionally in any customer service environment. Handling Customers This final session will provide you with valuable insights and practical techniques to build positive customer relationships and handle challenging situations with confidence. |
| What do I need to bring? | Learners to bring phone with data on it, as some activities may require you to use your phone. Pen and Note paper |
| Course fee | £0.00 |
| Benefit claimant fee | £0.00 |
| Ask about additional concessions if earning under £25,000 | |
| This event is taking place at Bentilee Neighbourhood Centre, starting on Tue 25/02/2025 and ending on 11/03/2025, between the hours of 9:30 - 12:00. | |
| When this page loaded there were 12 place available to book. Please use the form below to register your interest in a place. | |
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