Departments - Adult Social-Care

It's quicker and easier to go online. Visit our Adult care and wellbeing pages for more information.

Stoke Community Directory

The Community directory is an online tool to help you find out about activities, clubs, support, health services, and what’s on in your local area. 

This searchable online directory contains details of a wide range of care providers, services, self help groups, community and voluntary organisations and much more.

AskSARA Equipment self assessment

AskSARA is an online self-help guide providing expert advice and information on products and equipment for older and disabled people. AskSARA is easy to use. Simply:

• Choose which subject you would like help and support with
• Answer some questions about yourself and your environment

AskSARA will produce a free personalised report providing:

• Clear, tailored advice written by experts on ways to help with daily activities and staying independent in your home
• An impartial list of products and equipment, specific to your needs, with information on where to get them
• Further help and contacts for more information
• An option to save your report and share it with family, friends and care workers.

Complete an online enquiry, and our team will respond by E-mail. 

If you can’t do it online, our customer services team are here to help.

Telephone: 0800 561 0015

This department does not provide a drop in service. You can go online, or contact us by telephone. 

Our Adult Social Care team has implemented a new feedback service designed to gather your valuable insights. We have created a series of questions that will be delivered to you via phone calls or text messages. An automated voice will guide you through a brief survey that should take approximately two minutes of your time.

Your feedback is crucial in helping us understand your needs and ensure that we are providing the best possible support. By sharing your experiences, you contribute to creating a more personalised and meaningful care plan.

Please note that you may receive calls from the following numbers:

• People in receipt of Telecare services: 01782 491483
• Advocates for people in receipt of Telecare services: 01782 491486
• People awaiting a review, using commissioned domiciliary care or direct payments: 01782 491501
• Advocates for people awaiting a review, using commissioned domiciliary care or direct payments: 01782 491504

You may also receive text messages from the sender "Stoke CC."

Please be assured that these calls and texts are from Stoke-on-Trent City Council. The calls will begin in the first week of September.