- How we use your data
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Parking services are a data controller for the personal information we hold about you in relation to processing and managing parking permit schemes.
When you apply for a parking permit, you provide your:
- name, address, phone number, vehicle registration, make and model
- proof of identification showing your name and address (one must also show your vehicle registration number - log book or insurance documents).
- proof of age if you have provided this to obtain a free pensioners' visitor permit
- for students' proof - student card, enrolment letter, tenancy agreement and something with your vehicle registration on (log book or insurance documents)
- signature and the date, confirming you have read, understood and agree to all the conditions
- the last four digits of you card number if you have made a payment via card .
The data will be used to process your parking permit application and to ensure compliance with our terms and conditions. We are able to do this because you have entered into a contract with us and we can’t provide the service to you without doing this.
We may also send you a reminder when your permit is due for renewal or a letter if you are found misusing your permit.
If you do not comply with our terms and conditions you may get a penalty charge notice or your permit rescinded.
We can collect, use and store your information because, by applying for a parking permit, you give us the consent to do this,
If you do not provide us with the information we have asked for then we will not be able to provide this service to you.
We have a duty to protect public funds so may use the information we have for the prevention and detection of fraud. We may share this information with other bodies for these purposes. We may also share this information with other parts of the council or other relevant organisations for purposes which may include enforcement.
Information will only be shared, with the following agencies as necessary for fraud prevention and for the operation and administration of a parking permit:
- other local authority departments – to determine eligibility and report fraud
- other government departments, for example the Department for Works and Pensions – to determine eligibility and report fraud
- police – to report and prevent fraud
All records relating to parking permits will be stored in accordance with the document retention policy.
Data protection law provides you with certain rights, but not all of these rights will be available to you in all situations. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.
- you can ask to see the information we hold about you
- you can ask what is being done with the information we hold about you
- you can ask to have some of the data we hold about you deleted
- you can ask us to review a decision made about you by a computer, and ask for a new decision to be made by a person
- you can ask us to stop processing the data we hold about you
- you can ask us to make changes to data about you that you believe is inaccurate
- in some circumstances you can ask us to help you move your information to another organisation
- you can ask us to restrict or limit what we do with your data, for example if you believe the data we hold is inaccurate, or if you believe the processing in unlawful.
- Who to contact if you have questions
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If you wish to contact us in relation to any of your information rights, email foi@stoke.gov.uk or write to Information Rights Team, Floor 2, Civic Centre, Glebe Street, Stoke-on-Trent ST4 1HH.
Complete the online form
If you wish to complain about how your personal information has been handled by Stoke-on-Trent City Council, contact the information rights team in the first instance using the details above. If you are not satisfied you can complain to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or call 03031231113