Christmas opening hours
Our Customer Services team are available until 4:30pm on Tuesday 24 December and will return from 9am on Thursday 2 January.
During this time the team will not be able to respond to calls about non-emergency issues, e-mails or social media enquiries.
It is anticipated that call waiting times may be higher than usual after the Christmas break, your patience is appreciated.
Disruption to waste collections
Due to the current icy weather conditions, we’re experiencing disruption to bin collections across the city.
Our teams are doing their best to collect all waste, but if your bin isn’t collected on its usual day we’re asking all residents to leave your bin out and it will be collected as soon as we can.
You don’t need to report this to us, or contact our Customer Services team. Thank You for your patience and understanding.