To keep traffic flowing safely and freely our uniformed Civil Enforcement Officers patrol the city. They try to keep illegal parking to a minimum and check that parking permits are being used correctly. Our Civil Enforcement Officers also look out for motorists who return back to their cars to put more money in the Pay and Display machine without moving their cars. This happens even though there is a fixed time limit.
Our Civil Enforcement Officers will issue a Penalty Charge Notice, also known as a parking ticket, to vehicles that are parked and do not comply with the law.
On 31 March 2008 the Traffic Management Act 2004 replaced the Road Traffic Act 1991. The Traffic Management Act introduced a two tier penalty charge system. Please follow the link at the bottom of the page to see the document which explains which contraventions are defined as higher and lower level penalty charges.
The Parking Penalty Processing Policy makes sure that the council processes all parking penalties fairly, please click on the link at the bottom of the page to view.
What to do if you get a Penalty Charge Notice
We will accept a discounted amount (stated on the Penalty Charge Notice) if we receive your payment within 14 days of the date it was issued. We need the full penalty charge amount if we have not received the discounted payment within 14 days or you do not challenge the penalty.
You can pay in any of the following ways;
- by post - with cheque, postal order, debit or credit card;
- in person - at our offices;
- by phone 01782 234123 - with debit or credit card; or
- using the on-line payments system on the main council webpage. Click
here to be taken to this page. Please use capital letters in the reference number.
If you are finding it difficult to use the on-line payments system we have created a step by step guide. Please click here to view the guide.
Full details of how and where to pay are shown on the Penalty Charge Notice
What to do if you disagree with the penalty
You may feel you should not have received the penalty and may wish to challenge it. If so, you need to do this in writing within 14 days from the date the Penalty Charge Notice was issued. Please click on the links on the top left of the page for more information.
We have also added some links to other useful organisations
The council is a member of the Parking and Traffic Regulations Outside London (PATROL) Adjudication Joint Committee.
The Joint Committee publishes an Annual Statement of Accounts which is subject to External Audit and the arrangements
for 2010/11 can be found by clicking here.