Trading Standards

Our Trading Standards Officers visit premises to check on fair trading issues, look out for counterfeit goods, carry out weights and measures checks and investigate under age sales of products like alcohol, tobacco, petrol DVD's and knives.

Calibration and testing services are provided by appointment only.  Please telephone our contact centre on 01782 232065 to arrange this.

Our first line consumer advice is provided by the Citizens Advice consumer service. This is a government backed service giving clear, practical telephone advice free of charge. All the advisors are highly trained to give you clear unbiased advice about how to solve your consumer problems. Call: 03454 04 05 06

For on-line consumer advice click on this link for the citizens advice guide

For information and advice for consumers on shopping across European borders and products that have been recalled click here

For complete guidance for businesses on trading standards and the law and face to face business training  click on this link for the Trading Standards Institute Business Companion.

The new Consumer Rights Act came into force on October 1st 2015. If you are a business make sure that you know what you need to do and are prepared.

Click on the Trading Standards Business Companion if you are unsure

If you are a consumer your rights are different.

If you are unsure what your rights are, click on the link for the Citizens Advice Consumer Service

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You can contact us at: 

Trading Standards 
Hanley Town Hall
Albion Street
Hanley
Stoke-on-Trent
ST1 1QL

Tel: 01782 232065
Fax: 01782 236496
Email: publicprotection@stoke.gov.uk

Opening times
Monday to Thursday 8.30am - 5.00pm
Friday 8.30am - 4.30pm 

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