Compliments, Comments and Complaints

The following information explains how you can tell us what you think about your city council services.

• Compliment us when you are happy with a service.
• Comment on how we can make our services better for you.
• Complain when we don’t get it right.
• Request a Service

You can tell us what you think in the following ways:

• Complete and return a Tell Us What You Think form to:

Corporate Complaints Officer,
Stoke-on-Trent City Council,
Glebe Street,
Stoke-on-Trent,
ST4 1RN

• Complete our online Tell Us What You Think Form by following this link
• Telephone us on 01782 234234
• E-mail comments@stoke.gov.uk

To download a copy of the Tell us What You Think Form you will need Adobe Acrobat. To download a free copy of Adobe Acrobat click here. If you are using access technology please follow this link to convert this file into html.

Corporate Compliments Comments and Complaints Procedure

Our Procedure is currently being revised and is unavailable for viewing at this time.

There are three stages to our Complaints Procedure

Stage 1 Complaints will be considered by a nominated officer in the Directorate concerned.

Stage 2 If you are dissatisfied with the response or outcome from Stage 1, please write to the Directoral Complaints Co-ordinator with the reasons why and the outcome you would like. A senior officer will be nominated to investigate your complaint.

Appeal Stage If you remain unhappy you have a right to appeal. This is an investigation undertaken by our Complaint Investigation Officer.

Local Government Ombudsman

You may still complain to the Local Government Ombudsman. Please follow the link at the top left of this page for further information and a link to the Local Government Ombudsman Website.