Frequently asked questions

  

Why did you make these changes?
When did the work start and finish?
When did the changes to the bus routes take place?
What construction work have you done?
How do I get to my property?
Where has my bus stop been moved to?
What have you done for cyclists?
What have you done in Stafford Street?
Can I drop people off or collect them in Stafford Street?
I have a disabled parking badge - can I park in Stafford Street?
What have you done in Trinity Street?
What have you done in Foundry Street?
What have you done in Lower Foundry Street?
What have you done in New Hall Street?
What have you done in Marsh Street North?
What have you done in Marsh Street South?
What have you done in Pall Mall?
What have you done in Percy Street?
What have you done in Tontine Street?
Can I drop people off or collect them in Percy Street or Tontine Street?
I have a disabled parking badge - can I park in Percy Street or Tontine Street?
What have you done in Old Hall Street?

What have you done in Parliament Row and Parliament Square?
What have you done in Lichfield Street?
What have you done in Albion Square?
What have you done in Quadrant Road?
What have you done in Town Road?
What have you done in Huntbach Street?
What have you done in Meigh Street?
What hare you done in Burton Place?
What have you done in Goodson Street?
What have you done in John Street?

Why did you make these changes?

The new City Centre Bus Station opened on 26th March 2013 and we needed to be able to get buses to and from it quickly and easily. The changes were needed to help buses to get to and from the bus station and to help improve the public realm in the City Centre by removing more traffic from the main shopping area.

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When did the work start and finish?

The public realm works to improve Percy Street and Tontine Street and in Stafford Street were finished in March 2013. The bus stop and other work in Stafford Street were also completed in March 2013. The changes in Town Road, Huntbach Street and Old Hall Street started in March 2013 and will be completed during April 2013. The work to the public realm in Albion Square will start in April 2013 and run through into 2014.

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When did the changes to the bus routes take place?

The new bus station opened on 26th March 2013 and the changes to bus routes happened on the day it opened.

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What construction work have you done?

We finished the construction of a new turning lane to allow traffic to turn right off Potteries Way into Bethesda Street and major alterations to Bethesda Street in summer 2012.

In late 2012 we widened the western end of Quadrant Road and changed the shape of the island at the northern end of Stafford to allow buses to get to Stafford Street from Quadrant Road and Hope Street. We also changed the junction at the western end of New Hall Street to allow buses to turn left and go down Marsh Street North and we have altered the traffic lights at the junction of Trinity Street and Marsh Street to provide for a contraflow bus lane in Marsh Street North.

Paving of the eastern end of John Street was completed in March 2013 as part of the work on the new bus station and the creation of a new public space on the site of Chaplins in Lichfield Street. This was opened to pedestrians when the new bus station opened on 26th March 2013.

The new zebra crossings in Pall Mall and Stafford Street were opened in December 2012 and the zebra crossing in Stafford Street near Piccadilly was opened in February 2013. Another zebra crossing in Quadrant Road was opened in March 2013 and the pelican crossing in Town Road was replaced with a zebra crossing in April 2013. The new bus stops in Stafford Street were completed in March 2013.

Most of the other changes for the bus rerouting were changes to traffic signs and road markings and these were completed in April 2013.

Another project to refurbish the public realm in Percy Street, Tontine Street and Albion Square will provide more pedestrian-friendly areas. The work in Tontine Street started in June 2012 and in Percy Street in October 2012 and were complete in March 2013. Work in Albion Square started in April 2013 and will take around 6 months to complete. We will also be undertaking further public realm work in and around Parliament Square and Old Hall Street later in 2013 and into 2014. 

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How do I get to my property?

The pedestrian zone, which limits motor vehicle access to parts of the City Centre, has been extended both in size and in the times when access is restricted. We have added Percy Street, Tontine Street, Old Hall Street, Stafford Street, Stafford Lane and the top part of Trinity Street to an extended pedestrian zone. This means that motor vehicle access to properties in most of this area is now only available for 5 hours between 5am and 10am and for another 4 hours between 5pm and 9pm, 7 days a week. A plan of the enlarged zone is available here.

Most deliveries to the main shopping area already take place between 5am and 10am when the City Centre is relatively quiet but the previous loading restrictions have been extended by one hour in the late afternoon and overnight.

As an exception to this, deliveries to the bottom part of Parliament Row, Percy Street, Old Hall Street, Stafford Street (south of Percy Street) and Stafford Lane are permitted at any time. However, loading and unloading in these streets is prohibited at all times except in the designated loading bays in Percy Street and Stafford Street and on the yellow lines in Stafford Lane. In these bays and Stafford Lane, loading and unloading can be carried out at any time.

Anyone who has off-street parking inside the extended pedestrian zone must have a permit so they can access their parking place. This includes all the off-street parking in Stafford Lane.

Access into most of the enlarged pedestrian zone is only available from Old Hall Street and egress is only via Albion Street. Access for loading and unloading by goods vehicles to the northern part of Stafford Street is via Trinity Street but only between 5am and 10am and between 5pm and 9pm. Access for loading and unloading by goods vehicles to the southern part of Stafford Street (between Piccadilly and Percy Street) is via Piccadilly, Cheapside or Brunswick Street but again only between 5am and 10am and between 5pm and 9pm.

Cars, including estate cars and 4x4s, which are taking or collecting goods from premises in the pedestrian zone are only permitted to stop in one of the loading bays in Percy Street or in Stafford Lane. Cars which are not carrying goods are prohibited from the whole of the enlarged pedestrian area unless they have a permit for an off-street parking space. This is because car drivers often ignore the pedestrian zone signs and preventing cars from being used as goods vehicles in the pedestrian zone is a simple way to prevent much of the abuse.

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Where has my bus stop been moved to?

Almost all the existing bus stops in the City Centre have been closed or moved. The only stops that have stayed the same are those in Stafford Street opposite the Potteries Shopping Centre. New stops have been provided for most services but some services now only call at the new bus station. Information on the location of the new stops is available here. Which buses use which stops is shown on the bus stop flag signs and passengers should check that they are at the right bus stop.

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What have you done for cyclists?

National Cycle Network Route 5 remains on Bethesda Street, Piccadilly, Stafford Street and Bryan Street but there have been some changes to the details of the route. We have put the cycleway on the carriageway in Stafford Street because, between Trinity Street and Bryan Street, the road has been restricted to buses, cycles and taxis for most of the day and is also two-way. There are sections of contra-flow cycle lanes in Bethesda Street, Piccadilly, Stafford Street and Bryan Street which are clearly marked.

To encourage more cycling to the City Centre, we have also allowed cyclists into the main pedestrianised area and allowed cycling against the flow of traffic in many of the quieter one-way streets and in the pedestrianised area.

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What are you doing in Stafford Street?

In Stafford Street, north of Trinity Street, we have changed the one-way direction to two-way with access from Trinity Street for buses, taxis and delivery vehicles and from Hope Street and Quadrant Road for buses and taxis only. Access from the north is permitted for buses and taxis at all times and from Trinity Street for buses and taxis between 5am and 9pm and for delivery vehicles between 5am and 10am and between 5pm and 9pm. All the parking in Stafford Street has been relocated and cars are not permitted in the street, even if they are delivering or collecting goods.

At night (after 9pm and before 5am) traffic is not permitted to use this part of Stafford Street, apart from taxis and buses entering from Hope Street or Quadrant Road, because of the closure of Trinity Street and Foundry Street to protect pedestrians in the area. To help people in the area to get home late at night, we have provided night-time taxi ranks in Stafford Street outside the Potteries Shopping Centre and in Marsh Street North in the contraflow bus lane.

In Stafford Street, south of Trinity Street, we have reversed the direction of movement so vehicles can only travel southwards from Trinity Street, Piccadilly or Percy Street towards Albion Square. Between Trinity Street and Piccadilly there is a bus gate (buses and taxis only). Delivery vans and lorries are able to get into the remainder of Stafford Street via Piccadilly, Cheapside or Brunswick Street between 5am and 10am and between 5pm and 9pm or via Percy Street at any time. Cars are not permitted in this part of Stafford Street unless they are delivering or collecting heavy or bulky goods from premises in Percy Street, Stafford Street or Stafford Lane.

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Can I drop people off or collect them in Stafford Street?

No. Access by motor vehicle is restricted to buses and taxis and to vans or lorries delivering or collecting goods from frontage premises. Cars are not permitted access and are not able to stop anywhere due to the bus stops and loading restrictions.

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I have a disabled parking badge - can I park in Stafford Street?

No. There is no provision for disabled parking inside the extended pedestrian zone except in Old Hall Street. Disabled parking bays which allow up to 3 hours of free parking have been provided around the edges of the pedestrian zone in Foundry Street, Town Road, Huntbach Street, Burton Place, Charles Street and Cheapside and there is free off-street parking for blue badge holders in all the Council’s surface car parks as well as paid disabled parking bays in the Council’s multi-storey car parks in Meigh Street and John Street.

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What have you done in Trinity Street?

We have made Trinity Street one-way eastbound (up the hill) between Lower Foundry Street and Stafford Street and restricted access to buses, taxis and delivery vehicles only from Foundry Street onwards. Access is restricted to buses and taxis only between 10am and 5pm and 9pm and to buses, taxis and goods vehicles delivering to premises between 5am and 10am and between 5pm and 9pm. Cars are not permitted into Trinity Street east of Foundry Street. 

Most of the on-street parking in Trinity Street remains unchanged but there have been some minor changes to relocate the loading and disabled bays near to Foundry Street.

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What have you done in Foundry Street?  

We have made Foundry Street one-way northbound from Trinity Street to Weaver Street. This means that traffic which used to travel south from Hope Street to Etruria Road has to turn right into Weaver Street and then left into Lower Foundry Street. We have provided a long length of disabled parking bays in Foundry Street to compensate for the loss of bays in Stafford Street.

We have also restricted access into Foundry Street from Hope Street to smaller vehicles (under 7.5 tonnes) as the right turn from Foundry Street into Weaver Street is not suitable for large goods vehicles. Larger vehicles can access Foundry Street from Etruria Road or Marsh Street South via Trinity Street.

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What have you done in Lower Foundry Street?

We have made Lower Foundry Street one-way southbound from Weaver Street to Trinity Street to allow traffic to travel from Hope Street to Etruria Road via Weaver Street and to create a one-way system in these narrow streets. We have also provided a longer length of on-street parking (pay and display) bays in Lower Foundry Street to compensate for the loss of on-street parking in Stafford Street.

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What have you done in New Hall Street?

New Hall Street has remained one-way westbound but we have changed the road layout at the bottom of the hill to allow buses and taxis to turn left into Marsh Street North and have moved the bus stop into Stafford Street. We have also provided a length of on-street parking (pay and display) bays in New Hall Street to compensate for the loss of parking in Stafford Street.

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What have you done in Marsh Street North?

Marsh Street South remains one-way northbound but the lane markings at the Trinity Street traffic lights have changed slightly because of the contraflow bus lane in Marsh Street North. Traffic going straight-on from Marsh Street South into Marsh Street North should be in the left lane. The right lane is only for traffic turning right into Trinity Street.

We have provided two loading bays in Marsh Street South and have prohibited loading at all times outside the bays as the road will be heavily used by northbound buses and parked vehicles are likely to cause delays to bus services.

The night-time parking for private hire cars north of Clough Street, which allows waiting for up to 10 minutes between 9pm and 5am, will be moved to the other side of the road and an extra length provided as soon as the necessary legal provisions can be implemented.

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What have you done in Marsh Street South?

Marsh Street South remains one-way northbound but the lane markings at the Trinity Street traffic lights have changed slightly because of the contraflow bus lane in Marsh Street North. Traffic going straight-on from Marsh Street South into Marsh Street North should be in the left lane. The right lane is only for traffic turning right into Trinity Street.

We have provided two loading bays in Marsh Street South and have prohibited loading at all times outside the bays as the road will be heavily used by northbound buses and parked vehicles are likely to cause delays to bus services.

The night-time parking for private hire cars north of Clough Street, which allows waiting for up to 10 minutes between 9pm and 5am, will be moved to the other side of the road and an extra length provided as soon as the necessary legal provisions can be implemented.

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What have you done in Pall Mall?

We have made very few changes in Pall Mall. It remains one-way uphill and the loading bays have not changed. We have provided a zebra crossing and improved the condition of the traffic calming table at Piccadilly as well as providing a new setting down bus stop at the top of the hill outside Radio Stoke.

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What have you done in Percy Street?

Percy Street and Tontine Street have been the main areas for public realm improvements in 2012 and early 2013. The streets have been paved from building to building and vehicular access restricted to the minimum level compatible with servicing the frontage premises. The same treatment will be applied to Albion Square in 2013.

All the on-street parking bays have been removed as part of the public realm work and the direction of traffic in Percy Street has been reversed so that traffic goes from Parliament Row to Stafford Street.

Goods vehicles are able to access premises in Percy Street from Old Hall Street via Parliament Row and to exit via Stafford Street and Albion Square to Albion Street. Cars are not permitted in the street unless delivering goods or going to off-street parking in this part of the city centre. Anyone who has off-street parking inside the extended pedestrian zone must have a permit so they can access their parking place. 

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What have you done in Tontine Street?

Percy Street and Tontine Street were the main areas for public realm improvements in 2012 and early 2013. The streets have been paved from building to building and vehicular access restricted to the minimum level compatible with servicing the frontage premises. The same treatment will be applied to Albion Square in 2013.

All the on-street parking bays in the southern part of Tontine Street have been removed as part of the public realm work and the direction of traffic in Tontine Street has been reversed so that traffic goes from Percy Street to Old Hall Street.

Access has been restricted to delivery vehicles only between 5am and 10am or between 5pm and 9pm. No cars, even if they are estate cars or 4x4s, are permitted in the street for any reason unless they have a permit to go to the off-street parking area behind the Old Post Office. During the permitted times, vans and lorries are able to access premises in the southern part of Tontine Street from Percy Street and their exit route is via Albion Square to Albion Street.

The northern part of Tontine Street has also been restricted so that only delivery vehicles are allowed to use the road and then only between 5am and 10am or between 5pm and 9pm. The direction of movement has also been reversed so that the way in is from Tontine Square and the way out is along Percy Street to Stafford Street or along Tontine Street to Albion Square. 

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Can I drop people off or collect them in Percy Street or Tontine Street?

Access by motor vehicle is restricted to vehicles delivering or collecting goods from frontage premises only. Goods can be collected or delivered by car by parking in the designated loading bay in Percy Street if they have been pre-purchased and are too heavy or bulky to be carried to the nearest car park. Minor items such as keys or money, which do not need a vehicle to be delivered or collected, do not count as goods.

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I have a disabled parking badge - can I park in Percy Street or Tontine Street?

No. There is no provision for disabled parking in Percy Street or Tontine Street. Disabled parking bays which allow up to 3 hours of free parking have been provided around the edges of the extended pedestrian zone in Foundry Street, Town Road, Huntbach Street, Burton Place, Goodson Street, Old Hall Street, Charles Street and Cheapside and there is free off-street parking for blue badge holders in all the Council’s surface car parks as well as paid disabled bays in the Council’s multi-storey car parks in Meigh Street and John Street.

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What have you done in Old Hall Street?

The part of Old Hall Street between Potteries Way and Gilman Place is accessible by all traffic. Anyone who enters Old Hall Street and is unable to enter the pedestrian zone can turn round in Gilman Place. A more permanent turning arrangement will be provided as part of the City Sentral development.

The bus lane west of Gilman Place has been removed and that part of Old Hall Street has been made two-way but the road is closed off outside Argos so it cannot be used for through movements. Disabled parking bays have been provided between Goodson Street and Charles Street and opposite Blacks and Argos.

Access to Old Hall Street from Goodson Street onwards is restricted to disabled drivers, vehicles delivering or collecting goods from premises within the enlarged access restriction zone, and to anyone who has off-street parking inside the extended pedestrian zone. Drivers with off-street parking must have a permit to enter the pedestrian zone.

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What have you done in Parliament Row and Parliament Square?

Access to Parliament Row and Parliament Square is allowed all day south of Trumpet Passage but only between 5am and 10am and between 5pm and 9pm north of Trumpet Passage. Parliament Row is the main access route into the pedestrianised area around Fountain Square and Tontine Square for delivery vehicles.

All the parking in Parliament Row and Parliament Square has been removed and loading is banned between 10am and 5pm and between 9pm and 5am except in a new loading bay which has been provided near Webberleys which is available at any time for use by goods vehicles only. Anyone who has off-street parking off Parliament Row or Parliament Square must have a permit so they can access their parking place.

We have reversed the direction of traffic in Parliament Row north of Trumpet Passage (next to McDonalds) and made the road two-way south of Trumpet Passage. The one-way direction north of Trumpet Passage is towards Upper High Street.

Goods vehicles can access premises in Parliament Row and Parliament Square south of Trumpet Passage from Old Hall Street and can exit the same way or along Percy Street to Stafford Street. Those vans and lorries delivering to premises north of Trumpet Passage must exit the main pedestrian area via Piccadilly or Lamb Street to Stafford Street.

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What have you done in Lichfield Street?

The bus lane in Lichfield Street has been removed and the road returned to two-way traffic but the road has been closed to all traffic just to the north of The Albion PH car park access so that there is no through traffic going into Albion Square from the south.

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What have you done in Albion Square?

Albion Square will be the main areas for public realm improvements in 2013. The square will be paved from building to building and vehicular access restricted to the minimum level compatible with servicing the frontage premises and providing for bus and taxi access from Stafford Street. Albion Square will become one of the major outdoor event spaces in the city centre and may be closed to all traffic from time to time for events.

Albion Square has been made one-way with entry only from Stafford Street or Tontine Street and exit only towards Albion Street. Access is restricted to buses and taxis and delivery vehicles, including cars which have delivered or collected heavy or bulky goods from premises in Percy Street or Stafford Lane.

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What have you done in Quadrant Road?  

 

Quadrant Road remains a two-way road for most traffic and continues to provide access for cars to the Potteries Shopping Centre car park and for lorries and vans going to and from the Potteries Shopping Centre Service Yard. As Quadrant Road has become one of the major bus routes into the City Centre, we have made some changes to help cars to get to the PSC car park without blocking buses and to enable buses to travel from Quadrant Road into Stafford Street.

All the traffic islands in Quadrant Road between the Town Road roundabout and the car park entrance have been removed and the car park queuing lane has been extended to accommodate more cars. To help pedestrians to cross the road safely, we have put in a new zebra crossing just past the junction with Town Road.

We have also widened Quadrant Road just south of the Potteries Shopping Centre Service Yard access to provide for buses and taxis to travel from Quadrant Road to Stafford Street. This is a bus lane and is restricted to buses and taxis (and pedal cycles) only. Cars need to turn into Bryan Street as going past the entrance to the Potteries Shopping Centre Service Yard may result in a Penalty Charge Notice.

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What have you done in Town Road?

Town Road remains one-way southbound but we have made some changes to the on-street parking provision. Inbound buses stopped using Town Road when the new bus station opened and are using Stafford Street instead. This means that the bus stops in Town Road are now used for on-street parking and a relocated taxi rank.

We have prohibited all parking and loading on the west side of Town Road so there is a clear route for moving traffic, but we have also allowed parking and waiting of various kinds on the east side. The loading bay and the taxi rank on the west side of Town Road have been relocated to the west side and an additional loading bay has been provided.

Town Road between Quadrant Road and Hillchurch Street has pay and display and disabled parking bays and a loading bay which has been provided just north of Hillchurch Street.

Town Road between Hillchurch Street and Glass Street has a length of disabled parking bays with a loading bay at its southern end. The disabled parking bays in Glass Street and Hillchurch Street have been relocated to this part of Town Road and the disabled parking bays in Hillchurch Street have become pay and display parking bays.

Town Road between Glass Street and Huntbach Street is now a taxi rank. The taxi rank continues around the corner into Glass Street and the disabled parking bays on the south side of Glass Street have been relocated into Town Road north of Glass Street.

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What have you done in Huntbach Street?

The main change in Huntbach Street has been the removal of the bus lane which prevents the turn into Meigh Street for most traffic. We are aware that this bus lane has been controversial and that there has been a significant level of misuse of it which has resulted in fines being levied on a large number of drivers who have taken the shortcut into Meigh Street through the bus lane. As it was no longer needed to provide for bus services, we decided to remove it.

We have also provided a length of disabled parking on the south side of Huntbach Street to compensate for the loss of disabled parking in other locations around the City Centre.

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What have you done in Meigh Street?

The main change in Meigh Street has been to make it two-way so traffic leaving the Meigh Street car parks can get to Potteries Way to travel north without having to go through the Old Hall Street traffic lights.

We have also removed the bus lane which prevents the turn from Huntbach Street into Meigh Street for most traffic. We are aware that this bus lane has been controversial and that there has been a significant level of misuse of it which has resulted in fines being levied on a large number of drivers who have taken the shortcut into Meigh Street through the bus lane. As it was no longer needed to provide for bus services, we decided to remove it.

We have also provided a loading bay on the east side of Meigh Street close to the bakery and prohibited loading and unloading along most of the road as a result. The cul-de-sac end south of the multi-storey car park access does not have a loading prohibition so it is available for loading to the premises there and to blue badge holders. 

 

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What have you done in Burton Place?

We have removed the bus lane which was no longer needed and have put in disabled parking bays on the north side of the road from Meigh Street towards Marks and Spencer’s rear entrance

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What have you done in Goodson Street?

We have removed the bus lane which was no longer needed and have put in on-street parking bays (pay and display) on the west side of the road from Marks and Spencer’s rear entrance towards Old Hall Street.

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What have you done in John Street?

John Street has been closed to all traffic at the Lichfield Street end since early 2012 and the section east of Bagnall Street has been pedestrianised so that access is only available for permit holders and for goods vehicles delivering to the Victoria Hall and the new bus station accommodation building.

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